Policies
Design & Preview Tool:
This tool is designed to give you a general idea of the font, color and layout of your custom product and is not an exact representation of the final product. Font style, sizes and colors my appear slightly different on the actual product.
Sales and Promotions:
Only 1 discount code can be entered per order. Sales and promotions cannot be combined.
Custom Orders:
All custom orders take between 7-10 business days to complete, not including transit time. Average shipping time for ground orders is 3-5 days. 3day, 2day and overnight shipping also available. Please make sure all personalization is correct (spelling, upper/lower case) as custom items cannot be returned and orders cannot be changed once the order is in process.
Cape Marine Return Policy:
We take pride in our products and want you to be completely satisfied. If you are not completely satisfied for any reason, please return the unopened and unused non-customized merchandise within 90 days for a refund or exchange. Defective or used merchandise must be returned within 30 days for a refund or exchange. All items will be inspected and a handling fee of up to 20% may be applied. A refund less shipping and handling will be applied to the original form of payment, or an exchange item will be sent promptly if requested. Please call before returning any item to obtain on RA# that will accompany your return. Any return not accompanied by an RA# will not be accepted.
**Custom orders and sale items can not be returned.**
Procedure:
Please contact us to request a Return Authorization (RA) number in order to ensure proper credit for return. You may contact us via email or telephone.
Please note that you are responsible for the cost of shipping your return or exchange to us.
Shipment:
1. We suggest that you ship your package insured to ensure safe arrival.
2. Please place item in original packaging or comparable shipping box.
3. Please write RA# clearly on the outside of your box and on the paperwork inside the box.
Send returns to:
Cape Marine Inc.
Attn: RETURNS
849 West 18th St. Suite C
Costa Mesa, CA 92627
Phone: 1-800-896-3796
Fax: 949-574-1745
International Deliveries:
All international orders ship via USPS. Shipping prices for delivery outside the U.S. are based on the destination. Please call for an international shipping quote. All prices are in U.S. Dollars and do not include VAT, customs, duties or taxes. Cape Marine is not responsible for any VAT, customs, duties or taxes. Delivery dates cannot be guaranteed on international orders due to potential customs delays.